Warranty

Last updated: 2 September 2026

These warranties are backed by JCB and cover manufacturing defects. They apply on top of — not instead of — your statutory rights under the Consumer Rights Act 2015, which are set out in full in our Terms & Conditions.

JCB Toughphone and Tough Tablet — 24 month warranty

All JCB Toughphone and Tough Tablet devices come with a 24-month warranty covering manufacturing defects. Full terms are included in the box your device came in, or in the download section of this page.

This warranty doesn't cover accidental damage, loss, misuse, damage beyond the device's rated protection, unauthorised repairs, or normal wear and tear.

Cases and accessories — 12 month warranty

Cases and accessories come with a 12-month warranty against manufacturing defects. This doesn't cover customer damage, loss, inappropriate use, or normal wear and tear.

Screen protectors

If your screen protector is faulty, we'll replace it within 30 days of you receiving it. We can't replace screen protectors for issues caused by incorrect fitting or improper use — misalignment, peeling at the corners, air bubbles, or similar self-inflicted damage. Make sure your phone screen is fully prepared before fitting.

Making a claim

Contact support@jcbphone.com with your proof of purchase or order number. We may ask you to return the item for inspection before sending a replacement.