Refund policy

Last updated: 2 September 2026

This page explains how to return or exchange an order. It sits alongside our Terms & Conditions, which set out your full legal rights, including your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 and your rights for faulty goods under the Consumer Rights Act 2015. Nothing on this page reduces those rights.

Changed your mind?

You have 30 days from delivery to return an unwanted item for a refund — longer than the legal minimum of 14 days. The item must be unused and in fully resaleable condition. You'll need to cover the return postage, and we may reduce your refund if the item shows more wear than needed to check it works.

To start a return, email support@jcbphone.com with your order number and the reason for the return, and we'll send you instructions.

Received a faulty item?

If your item is faulty or develops a fault within the first 30 days, we'll replace it and cover the return postage. After 30 days, faults are covered under your product's warranty — see our Warranty page for what's covered on JCB Toughphone, Tough Tablet, cases and accessories, and how to make a claim.

To report a fault, email support@jcbphone.com with your order number and a description of the problem.

Wrong item, or ordered the wrong one?

If we sent you the wrong item, we'll exchange it and cover the return postage. If you ordered the wrong item yourself, we're happy to exchange it as long as it's unused and resaleable — you'll cover the return postage in that case.

Refunds

We'll process your refund within 14 days of receiving the returned item back, using your original payment method.

Questions

Contact support@jcbphone.com and we'll help.